FAQ's
Frequently Asked Questions
WHAT CAN NATIONWIDE PRINTING AND SIGNAGE ASSIST ME WITH?
Nationwide Printing and Signage offers a wide range of services in the promotional, printing, packaging, signage, and visual communication industries. Our services include promotional product design and manufacturing, high-quality printing services, creative packaging solutions, captivating signage design and installation, and visual communication services such as digital signage and wall graphics.
Requesting a quote is easy! Simply visit our website shop to see what we have. Should you not find what you are looking for please send an email to info@nwps.co.za with your project details, including the type of service you require, quantity, materials, and any specific customization requirements. Our team will review your request and provide you with a competitive quote tailored to your needs.
Absolutely! We have the capacity and expertise to handle projects of all sizes, from small-scale printing orders to large-scale signage installations. Our state-of-the-art equipment and experienced team ensure efficient and high-quality execution, regardless of the project's scope.
Absolutely! Our team of skilled graphic designers can help bring your vision to life. Whether you need assistance with designing a logo, creating artwork for promotional products, or developing captivating signage visuals, we have the expertise to deliver compelling designs that align with your brand identity.
We offer a wide range of materials and printing options to suit your specific needs. Whether you require printing on paper, cardstock, fabric, vinyl, or other materials, we have the capabilities to accommodate various substrates. Our printing options include full-color digital printing, offset printing, and specialty printing techniques to achieve the desired look and feel for your project.
We are available to assist you with any inquiries or questions you may have. You can contact us through our website's contact form, email us at info@nwps.co.za or call our customer support line at 081 419 6243. Our friendly team will be delighted to provide you with the information and support you need.
HOW DOES THE ORDERING PROCESS WORK?
You can choose between Credit or Debit Card or you can pay via Smart EFT. All payments are processed through Payfast and Ozow, our external payment service provider. This ensures more security for Nationwide Printing and Signage and most importantly for you as our customer.
Payment is made as soon as you checkout. As soon as we receive the payment confirmation from the payment gateway and your final artwork we will start your order in the production line.
Artwork is uploaded with your order. As an alternative, should you experience any issues with uploading it with your order, you can send your artwork via email to design@nwps.co.za after placing the order. Please note that this email address is only used to send artwork; any information concerning your order will not be taken into consideration. Should you have any further hints or additional information please contact our team on 081 419 6243 or by email to orders@nwps.co.za.
You will receive proof of your submitted artwork via email. Once we have received your final approval production will commence.
Please note that the first two artwork proofs are done free of charge, should you require more changes to any artwork there will be a charge. You will be charged R100 per extra proof and R300.00 per hour of design needed.
I NEED TO KNOW SOMETHING ABOUT MY ORDER
You will receive updates on your order every time there is a change. The user friendly customer portal will show you the progress on your order.
Yes you will. Once your order has been booked for the courier to collect you will be sent a waybill number with a link where you can track it. If this isn’t updating for you, you can call the courier directly and use your waybill number as the reference for them to track your parcel. If you are not satisfied with this method you are welcome to send an email to orders@nwps.co.za; the team will try their best to assist you as quickly as possible.
In order to cancel your order you would need to send an email to orders@nwps.co.za. In the email you will need to include the order number and reason for cancellation. Please note that you will be charged for any time spent or materials used for your order.
Receiving what you expected from your order is extremely important to us. Each order is quality controlled by our operations team to avoid such instances, but we do know that mistakes happen.
Should your order not be on par with your expectations please send an email to orders@nwps.co.za with the description of the issue and as many pictures as possible. One of our team members will be assigned to your complaint in order to resolve it as best as possible.
Please note that any complaints about your order should be done within 5 working days. Complaints after that will not be accepted.
HOW DOES PRODUCTION AND DELIVERY WORK?
The completion time of your order consists of production and delivery time. The shipping fees are already included in the final price that you have paid on checkout with your order.
Production periods:
• Standard production: 7 working days – your order, artwork ready for printing and payment have to be with us by 11am between Monday and Friday for work to commence on that day.
• Express production: 3 working days – your order, artwork ready for printing and payment have to be with us until 11am between Monday and Friday for work to commence on that day.
Delivery periods:
• Standard delivery:: 2-5 working days from completion dependant on your area.
• Express delivery:: 1-2 working days from completion dependant on your area.
• Overnight delivery:: 1-2 working days from completion dependant on your area.
Nationwide Printing and Signage delivers nationwide – that’s why we’re called Nationwide Printing and Signage.
Yes, we offer a white label service for our reseller clients. If you would like this to be done for you please send an email to orders@nwps.co.za with your order number and request.
WHAT ABOUT MY ARTWORK?
Yes you do. A bleed is generally 3mm all around your artwork.
Equally important design elements and fonts should be placed at least 3 mm from the final format (without bleed), and frames should not be used as boundary in the layout. For more information, please see our artwork instructions
A 3mm margin from the inside edge of the artwork. This means that primary elements like text, logos and important foreground graphics should not be placed within 3mm of the edge where the printed art is cut.
A 3mm margin around the outside edge of artwork (10mm on banner artwork). This means that secondary graphics like background patterns and graphics need to fall past the edge of the art- work (cutting line) to a distance of 3mm.
Most images within art- work are in the RGB colour profile for best display on screen. Images need to be converted to the CMYK colour profile which by necessity is the print standard. Colour values will change significantly.
Submit a batch of artwork (e.g. sets of business cards for a co.) as individual files. Instead of submitting 3 person’s business cards in one PDF, rather submit 3 separate PDF files.
If you don’t embed fonts they get substituted with other fonts on the printer side. The artwork will display incorrectly without the original fonts embedded. Convert text to curves or embed fonts to avoid this happening.
If your artwork has saturated colour that bleeds off the edge of the paper a lamination coat should be added to avoid the fraying of the edge when the product is guillotined.
Yes it does. We need to check that your artwork is print ready to be able to print in the best quality. If your artwork isn’t print ready you will be notified before a proof is given to you. We do not check for content related issues. Content related issues are things such as spelling errors, incorrect images or incorrect pricing.
MINIMUM ARTWORK REQUIREMENTS:
We accept artwork in print ready PDF files only. If you need your artwork to be converted to a different file format we can assist you at an additional fee.
Yes you do. A bleed is generally 3mm all around your artwork. Equally important design elements and fonts should be placed at least 3 mm from the final format (without bleed), and frames should not be used as boundary in the layout. For more information, please see our artwork instructions
MINIMUM ARTWORK REQUIREMENTS:
File Format - PDF or Jpeg
PDF, JPEG, and vector formats are distinct file types used in content creation and printing. PDF (Portable Document Format) is preferred for printing documents, offering precise layout retention and consistency across devices. It is ideal for professional materials like brochures, flyers, and reports. JPEG (Joint Photographic Experts Group) is best suited for high-quality image printing, thanks to its smaller file size and seamless compatibility with printers and image editors. However, its lossy compression may lead to slight image quality reduction when using high levels of compression. On the other hand, vectors, created in programs like Adobe Illustrator, employ mathematical equations, ensuring clarity at any scale and making them the ideal choice for designs like logos, icons, and infographics. Vectors ensure the highest level of detail and precision in printed materials, offering an invaluable advantage for professional-grade results. When choosing a format, the decision depends on the content type, with PDF being ideal for documents, JPEG for high-quality images, and vectors for designs requiring crisp clarity regardless of size.
High Resolution (150dpi minimum at 100% correct size).
Safe Area – A 3mm margin from the inside edge of the artwork. This means that primary elements like text, logos and important foreground graphics should not be placed within 3mm of the edge where the printed art is cut.
Bleed (pink):
This area will be trimmed. Ensure all background graphics cover this area.
Safe area (blue):
Avoid placing text or important details within this area in case of trimming inaccuracies
Trim Link (stippled black line):
This is the final size your artwork will be trimmed to
Margins (stippled blue line):
These are te guides for placing your content, are a part of your design, and (as long as within the safe area) inconsequential to printing.
Bleed – A 3mm margin around the outside edge of artwork (10mm on banner artwork). This means that secondary graphics like background patterns and graphics need to fall past the edge of the art- work (cutting line) to a distance of 3mm.
Convert RGB to CMYK – Most images within art- work are in the RGB colour profile for best display on screen. Images need to be converted to the CMYK colour profile which by necessity is the print standard. Colour values will change signifi- cantly.
Separate Artwork – Submit a batch of artwork (e.g. sets of business cards for a co.) as individual files. Instead of submitting 3 person’s business cards in one PDF, rather submit 3 separate PDF files.
Embed Fonts – If you dont embed fonts they get substituted with other fonts on the printer side. The artwork will display incorrectly without the original fonts embedded. Convert text to curves or embed fonts to avoid this happening.
Lamination – If your artwork has saturated colour that bleeds off the edge of the paper a lamination coat should be added to avoid the fraying of the edge when the product is guillotined.
This will assist with the longevity of your product too.
