NWPS

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DAMAGED/INCORRECT PRODUCT

At Nationwide Printing and Signage when the product is incorrect from the one that the customer ordered or when item is damaged, the customer needs to send an email with as much details and photos of the issue to orders@nwps.co.za within three working days.

Our team will handle your complaint in a respectful manner and try their best to resolve it. Should there be nothing incorrect with your order due to proofs being supplied and approved the customer will unfortunately not receive a refund.

RETURN POLICY

In the event where you’re your order is being processed for a refund or a reprint, we will ask that the order be returned in the manner which you received it. We will arrange for the courier to collect the order from the delivery address.  

*Please note:

  • You must ensure to return the item with its original packaging and all accessories in the same condition as received.
  • You must contact Nationwide Printing and Signage for approval before sending or returning any item to us.
  • Nationwide Printing and Signage will not be responsible for the returned item without prior notification to us.

Note: Nationwide Printing and Signage reserves the right of any changes of return policy. Any changes will be updated on our website.

EXCEPTION:

The right of return/withdrawal does not apply to: 

  • Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes.

HOW CAN I GET MY REFUND?

Our refund policies are simple. You can claim a refund by:

METHODS OF PAYMENT AND REFUND

We will refund your order to the original payment method or exchanged your item(s), once it has been processed.

REFUND CYCLE:

Complete refund process normally takes about 5-15 working days from the date of confirmation of refund.